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Shottenkirk Toyota of Quincy

We had the best car buying experience with JJ Colvin, he was great.  He took his time to show us all the options and explain how all the new technology works.  We never felt rushed or pushed, I will for sure be going back to JJ next time we need a new car.

We have bought many cars from Shottenkirk at Quincy! The attention to detail provided by JJ Colvin is like no other! If you need a vehicle he is your man!

Traveling through town from New Mexico when the tire pressure monitoring system threw a malfunction code. Zack had us back on the road very quickly. Great service!

Going 5 starts because that's the level of service I received. Fair warning this is a long winded review based on my experience. I had gone in to look at a jeep they had online for my girlfriend as a winter vehicle. Was met with a friendly welcoming smile from Annette and she helped locate it as it was in detail and I got to poke around and look it over. I had been speaking with Jake about it not realizing my gf had been contacted by Annette and she made connection that I was there for my gf. I had a great experience talking with Jake and getting questions answered before I even came down. After looking it over and giving my thoughts, my girlfriend decided she really liked it and wanted to make the purchase. Let me preface this by saying, my other half was not there for this whole process. I sat down with Annette and made some calls while Scott worked on finance numbers. They mentioned they could deliver the car and the paperwork to our house and that was a shock to me and my gf because it really made the legistics part way easier for us as I was going out of town and she's a full time nurse and nursing student while doing clinicals so her schedule is crazy. Met with Kathleen to go over the paperwork via speakerphone and myself in person and she made it straightforward and very easy to understand. Some of that can be very confusing for people (myself included) and it just wasn't with her. A+ After that all was done and I headed home. A few hours later the jeep was delivered with a few issues that weren't present when I looked at it earlier. (One wasn't an issue for me to handle the other was a bit more involved) The driver promptly called Scott where him and I spoke about what the issues were and what we could do to facilitate a resolution. This doesn't typically happen with dealerships trust me I've worked at a few. He was very understanding. After a few weeks we got the jeep back after a highly qualified mechanic friend did the repair and it's perfect it was a great jeep before too. This whole experience dealing with shottenkirk in Quincy has really been great despite the set backs. The sales team I dealt with Annette & Jake were an absolute pleasure. The team was patient, understanding, and accommodating to the situation we (on both sides) were dealing with. I'll finish off by saying this, being in the automotive industry this level of customer service doesn't come overnight. It takes the right group of people who can and do work together really well to get this good. So if you're in the market for a new Toyota or just a new to you vehicle and around the Quincy IL area or even if you're not in the area, definitely go give them a chance to earn your business. They've earned mine. Make sure to ask for Annette or Jake because you won't be disappointed I certainly wasn't. Thank you so much again, Annette, Jake, Scott "Stu", and Kathleen for making this (for me) unconventional buying experience a pleasuerable one. 10 starts highly recommended!

Shottenkirk is nothing short of AMAZING!!! I started buying cars from them 15 years ago, continuing to go back to them even when I moved to Fort Worth 10 years ago. I’ve purchased six cars over the years from Dallas Job and he gets it right EVERY SINGLE TIME! I must also say that Kat is the BEST Finance person in the business…she cares, and it shows! (PS - my parents, sibling, aunts and uncles have all purchased cars from Tracey and Dallas as well and they would say the same!) Did I mention that I highly recommend Shottenkirk Toyota in Quincy?!

Had Josh Davis help me very friendly &helpful first time buyer from here everyone very friendly & helpful!! Thank You Josh

Very good experience would recommend.

Great service and the pit-crew procedures work flawlessly. 5 stars!

Great sales and professional staff great experience!

Highly recommend giving this dealership a chance if you're in the market for a hard to find Toyota. I dealt with Josh, and while I ultimately went a different direction with my vehicle purchase, he was very communicative and accommodating. He was very receptive to my vehicle "must-haves" and searched high and low to find the right vehicle, whereas other dealerships just tried to sell what was on the lot or in transit. Thanks a bunch and if I decide on a Toyota at some point, this dealership will be my first stop.

Very fast service and friendly people.

Took my car in was having some trouble with window rolling up Zack in the service department took good care of us and kept use up on progress Bought a New 2025 Toyota Crown Signia.from the best sale man ever Santi and his sales manager Mike over all the best experience time and time again

Friendly young man at desk🤗 short wait time… comfy seating… out the door! What more could I want?? 👍

Great service friendly environment.

It was an excellent Service

I always have a great experience at Shottenkirk Toyota. My service advisor Candy was very helpful and answered all my questions

The team at Shottenkirk are awesome.

Shottenkirk has earned my trust..

See Santiago and you'll be more than satisfied! We have bought out past 5 vehicles from him at Shottenkirk and we've never had an issue, always willing to work with us and go above and beyond to get us the best deal possible!

Excellent service! We love our new Camry Hybrid! Would recommend Shottenkirk to anyone shopping for a new vehicle!